{"id":84112,"date":"2019-06-20T17:57:06","date_gmt":"2019-06-20T09:57:06","guid":{"rendered":"https:\/\/www.drivereasy.com\/?page_id=84112"},"modified":"2025-11-04T17:41:25","modified_gmt":"2025-11-04T09:41:25","slug":"refund-request","status":"publish","type":"page","link":"https:\/\/www.drivereasy.com\/refund-request\/","title":{"rendered":"Request a Refund"},"content":{"rendered":"\n<div class=\"contact-subpage-block\">\n        <div class=\"contact-title\">\n            <h1>Request a Refund<\/h1>\n        <\/div>\n        <p>\n            If you purchased Driver Easy within the last 30 days and you\u2019d like a refund, please complete the form\n            below. This will also cancel your subscription. For details about the process and turnaround times, please read our <a href=\"https:\/\/www.drivereasy.com\/refund-policy\/\">refund policy<\/a>.\n        <\/p>\n    <\/div>\n\n\n\n<div class=\"contact-subpage-block\">\n        <div class=\"refund-content\">\n            <div class=\"refund-remeber\">\n                <ul class=\"product-handle\">\n                    <li>\n                        <div class=\"contact-subpage-input-block\">\n                            <input class=\"contact-subpage-input\" type=\"text\" name=\"email\" id=\"email\" autocomplete=\"off\"\/>\n                            <div class=\"contact-subpage-input-label\">Email address (as on the receipt) *<\/div>\n                        <\/div>\n                        <span role=\"alert\" class=\"wpcf7-not-valid-tip email-empty-tooptips\">This field is\n                            required.<\/span>\n                    <\/li>\n                    <li>\n                        <div class=\"contact-subpage-input-block\">\n                            <input class=\"contact-subpage-input\" type=\"text\" id=\"code\" name=\"order\" autocomplete=\"off\"\/>\n                            <div class=\"contact-subpage-input-label\">Order number *<\/div>\n                        <\/div>\n                        <span role=\"alert\" class=\"wpcf7-not-valid-tip order-empty-tooptips\">This field is\n                            required.<\/span>\n                    <\/li>\n                <\/ul>\n            <\/div>\n            <div class=\"forget-link\">\n                <span id=\"forget-btn\"> I forgot my email address or order number <\/span>\n            <\/div>\n            <div class=\"refund-details\" style=\"display: none;\">\n                <h3>Forgot your order details?<\/h3>\n                <p>If you can&#8217;t remember the email address and \/ or order number\n                    associated with your Driver Easy purchase, please fill in the form\n                    below. We&#8217;ll use these details to locate and refund your order.<\/p>\n                <ul class=\"refund-forgot\">\n                    <li>\n                        <div class=\"contact-subpage-input-block\">\n                            <input class=\"contact-subpage-input\" type=\"text\" name=\"email\" id=\"forget_email\"\n                                autocomplete=\"off\"\/>\n                            <div class=\"contact-subpage-input-label\">Your email address (for us to contact you)<\/div>\n                        <\/div>\n                        <span role=\"alert\" class=\"wpcf7-not-valid-tip forget-email-empty-tooptips\">This field is\n                            required.<\/span>\n                    <\/li>\n                    <li>\n                        <div class=\"contact-subpage-input-block\">\n                            <textarea class=\"contact-subpage-textarea\" name=\"payment-information\" rows=\"4\"\n                                id=\"information\" placeholder=\"Please provide at least one of the below:\n     1. The last 4 digits of the card you used and the date of purchase\n     2. Emailed confirmation of purchase (paste the content of the email here) \n     3. Transaction history from your bank\"><\/textarea>\n                        <\/div>\n                        <span role=\"alert\" class=\"wpcf7-not-valid-tip information-empty-tooptips\">This field is\n                            required.<\/span>\n                    <\/li>\n                <\/ul>\n            <\/div>\n            <div id=\"show-explain\" class=\"mg-b-t-20\">\n                <input type=\"checkbox\" name=\"explain\" id=\"explain\"\n                    value=\"I\u2019m happy to explain why I didn\u2019t like Driver Easy\" checked=\"true\"\/>\n                <label for=\"explain\">I\u2019m happy to explain why I didn\u2019t like Driver Easy<\/label>\n            <\/div>\n            <div id=\"explain-select\" class=\"mg-b-t-20\">\n                <div>\n                    <div class=\"select-content\">\n                        <span class=\"simulation-select\" id=\"product\" name=\"your-problem\">Why didn\u2019t you like Driver Easy?<\/span>\n                        <ol id=\"product_list\" name=\"your-problem\">\n                            <li class=\"select-off\" onclick=\"showhidediv('issues')\">It didn\u2019t solve my computer problem\n                            <\/li>\n                            <li class=\"select-off\" onclick=\"showhidediv('satisfied')\">It didn\u2019t update my drivers<\/li>\n                            <li class=\"select-off\" onclick=\"showhidediv('received')\">I think it caused computer problems\n                            <\/li>\n                            <li class=\"step-off\">I accidentally purchased it more than once<\/li>\n                            <li class=\"step-off\">I haven\u2019t received my license key<\/li>\n                            <li class=\"select-off\" onclick=\"showhidediv('other')\">Other<\/li>\n                        <\/ol>\n                    <\/div>\n                    <span role=\"alert\" class=\"wpcf7-not-valid-tip dont-like-empty-tooptips\">This field is\n                        required.<\/span>\n                <\/div>\n                <div id=\"refundStepBox2\" class=\"solution\" style=\"display:none\">\n                    <div id=\"didnot-solve\" style=\"display:none\">\n                        <div>\n                            <div class=\"contact-subpage-input-block\">\n                                <textarea class=\"contact-subpage-textarea\" name=\"computer-problem\" rows=\"4\"\n                                    id=\"computer-problem\" placeholder=\"What computer problem?\"><\/textarea>\n                                <div class=\"contact-subpage-input-label\">Tell us your computer problems<\/div>\n                            <\/div>\n                            <span role=\"alert\"\n                                class=\"wpcf7-not-valid-tip problem-textbox-empty-tooptips computer-problem-textbox-empty-tooptips\">This\n                                field is required.<\/span>\n                        <\/div>\n                        <!-- still want refund radio btn -->\n                        <div id=\"still-want-refund-radio\">\n                            <p>\n                                <span>Would you still want a refund if we could solve this problem?<\/span>\n                                <span role=\"alert\"\n                                    class=\"wpcf7-not-valid-tip still-empty-tooptips computer-problem-still-empty-tooptips\">This\n                                    field is required.<\/span>\n                            <\/p>\n                            <label><input type=\"radio\" class=\"radio-yes\" name=\"computer-problem-still\"\n                                    value=\"Yes\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span\n                                    class=\"radio-yes-text\">Yes<\/span><\/label><br \/>\n                            <label><input type=\"radio\" class=\"radio-no\" name=\"computer-problem-still\"\n                                    value=\"No\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span class=\"radio-no-text\">No<\/span><\/label>\n                        <\/div>\n                    <\/div>\n                    <div id=\"didnot-update\" style=\"display:none\">\n                        <div>\n                            <div class=\"contact-subpage-input-block\">\n                                <textarea class=\"contact-subpage-textarea\" name=\"not-update-driver\" rows=\"4\"\n                                    id=\"not-update-driver\" placeholder=\"What drivers did it fail to update?\"><\/textarea>\n                                <div class=\"contact-subpage-input-label\">Tell us your computer problems<\/div>\n                            <\/div>\n                            <span role=\"alert\"\n                                class=\"wpcf7-not-valid-tip problem-textbox-empty-tooptips not-update-driver-textbox-empty-tooptips\">This\n                                field is required.<\/span>\n                        <\/div>\n                        <!-- still want refund radio btn -->\n                        <div id=\"still-want-refund-radio\">\n                            <p>\n                                <span>Would you still want a refund if we could solve this problem?<\/span>\n                                <span role=\"alert\"\n                                    class=\"wpcf7-not-valid-tip still-empty-tooptips not-update-driver-still-empty-tooptips\">This\n                                    field is required.<\/span>\n                            <\/p>\n                            <label><input type=\"radio\" class=\"radio-yes\" name=\"not-update-driver-still\"\n                                    value=\"Yes\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span\n                                    class=\"radio-yes-text\">Yes<\/span><\/label><br \/>\n                            <label><input type=\"radio\" class=\"radio-no\" name=\"not-update-driver-still\"\n                                    value=\"No\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span class=\"radio-no-text\">No<\/span><\/label>\n                        <\/div>\n                    <\/div>\n                    <div id=\"caused-problem\" style=\"display:none\">\n                        <div>\n                            <div class=\"contact-subpage-input-block\">\n                                <textarea class=\"contact-subpage-textarea\" name=\"caused-computer-problems\" rows=\"4\"\n                                    id=\"caused-computer-problems\"\n                                    placeholder=\"What problems do you think it caused?\"><\/textarea>\n                                <div class=\"contact-subpage-input-label\">Tell us your computer problems<\/div>\n                            <\/div>\n                            <span role=\"alert\"\n                                class=\"wpcf7-not-valid-tip problem-textbox-empty-tooptips caused-computer-problems-textbox-empty-tooptips\">This\n                                field is required.<\/span>\n                        <\/div>\n                        <!-- still want refund radio btn -->\n                        <div id=\"still-want-refund-radio\">\n                            <p>\n                                <span>Would you still want a refund if we could solve this problem?<\/span>\n                                <span role=\"alert\"\n                                    class=\"wpcf7-not-valid-tip still-empty-tooptips caused-computer-problems-still-empty-tooptips\">This\n                                    field is required.<\/span>\n                            <\/p>\n                            <label><input type=\"radio\" class=\"radio-yes\" name=\"caused-computer-problems-still\"\n                                    value=\"Yes\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span\n                                    class=\"radio-yes-text\">Yes<\/span><\/label><br \/>\n                            <label><input type=\"radio\" class=\"radio-no\" name=\"caused-computer-problems-still\"\n                                    value=\"No\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span class=\"radio-no-text\">No<\/span><\/label>\n                        <\/div>\n                    <\/div>\n                    <div id=\"other-reason\" style=\"display:none\">\n                        <div>\n                            <div class=\"contact-subpage-input-block\">\n                                <textarea class=\"contact-subpage-textarea\" name=\"not-like\" rows=\"4\" id=\"not-like\"\n                                    placeholder=\"Why didn't you like Driver Easy?\"><\/textarea>\n                                <div class=\"contact-subpage-input-label\">Tell us your computer problems<\/div>\n                            <\/div>\n                            <span role=\"alert\"\n                                class=\"wpcf7-not-valid-tip problem-textbox-empty-tooptips others-textbox-empty-tooptips\">This\n                                field is required.<\/span>\n                        <\/div>\n                        <!-- still want refund radio btn -->\n                        <div id=\"still-want-refund-radio\">\n                            <p>\n                                <span>Would you still want a refund if we could solve this problem?<\/span>\n                                <span role=\"alert\"\n                                    class=\"wpcf7-not-valid-tip still-empty-tooptips others-still-empty-tooptips\">This\n                                    field\n                                    is required.<\/span>\n                            <\/p>\n                            <label><input type=\"radio\" class=\"radio-yes\" name=\"others-still\"\n                                    value=\"Yes\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span\n                                    class=\"radio-yes-text\">Yes<\/span><\/label><br \/>\n                            <label><input type=\"radio\" class=\"radio-no\" name=\"others-still\"\n                                    value=\"No\"\/>&nbsp;&nbsp;&nbsp;&nbsp;<span class=\"radio-no-text\">No<\/span><\/label>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"checkbox-policy\">\n                <div class=\"privacy-policy-checkbox\">\n                    <input type=\"checkbox\" name=\"policy\" id=\"privacy-policy\" value=\"1\" checked=\"true\"\/>\n                    <label for=\"privacy-policy\">\n                        I agree to Driver Easy <a href=\"\/privacy-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">privacy policy<\/a>. *\n                    <\/label>\n                <\/div>\n                <span role=\"alert\" id=\"must-select-privacy-policy-tooptips\" class=\"wpcf7-not-valid-tip\">You must accept\n                    the terms and conditions before submitting the refund.<\/span>\n            <\/div>\n\n            <div class=\"btn-content\">\n                <button type=\"submit\"\n                    onclick=\"gtag('event', 'click', {'event_category': 'refund', 'event_label': 'refund-request', 'value': 1, 'non_interaction': true });\"\n                    class=\"refund-forget submit-request-btn contact-us-button\">\n                    <span>Submit request<\/span>\n                <\/button>\n                <p class=\"refund-mid resend-key-btn\" style=\"display: none;\">OR<\/p>\n                <input type=\"submit\"\n                    onclick=\"gtag('event', 'click', {'event_category': 'refund', 'event_label': 'resend-key', 'value': 1, 'non_interaction': true });\"\n                    value=\"Resend my key\" class=\"resend-key-btn refund-forget\" style=\"margin-top: 0;display: none;\"\/>\n                <span class=\"ajax-loader\"><\/span>\n            <\/div>\n            <div class=\"send-status-content\">\n                <div class=\"send-errors\">\n                    <div class=\"status-box\">\n                        <div class=\"send-status-icon\">\n                            <figure><img decoding=\"async\" src=\"https:\/\/images.drivereasy.com\/wp-content\/themes\/drivereasy\/images\/common\/refund-error.png\"\n                                    alt=\"refund-error\"\/><\/figure>\n                        <\/div>\n                        <div class=\"send-status-desc\">\n                            <p id=\"submit_error_msg\">One or more fields have an error. Please check and try again.\n                            <\/p>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"send-success request-refund-success\">\n                    <div class=\"status-box\">\n                        <div class=\"send-status-icon\">\n                            <figure><img decoding=\"async\" src=\"https:\/\/images.drivereasy.com\/wp-content\/themes\/drivereasy\/images\/common\/refund-success.png\"\n                                    alt=\"refund-success\"\/><\/figure>\n                        <\/div>\n                        <div class=\"send-status-desc\">\n                            <h3 id=\"send_email_success_title\"><\/h3>\n                            <p id=\"send_email_success_desc1\"><\/p>\n                            <div id=\"send_email_success_desc2\" style=\"margin-bottom:40px\"><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Request a Refund If you purchased Driver Easy within the last 30 days and you\u2019d like a refund, please complete the form below. This will also cancel your subscription. For details about the process and turnaround times, please read our refund policy. Email address (as on the receipt) * This field is required. Order number [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tempalte-contact-us-subpage.php","meta":{"footnotes":""},"class_list":["post-84112","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Request a Refund - Driver Easy<\/title>\n<meta name=\"description\" content=\"You can request a refund within 30 days of the purchase date. 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