{"id":76319,"date":"2019-05-13T18:22:59","date_gmt":"2019-05-13T10:22:59","guid":{"rendered":"https:\/\/www.drivereasy.com\/?post_type=help&#038;p=76319"},"modified":"2025-05-29T19:44:59","modified_gmt":"2025-05-29T11:44:59","slug":"drivereasy-has-stopped-working","status":"publish","type":"help","link":"https:\/\/www.drivereasy.com\/help\/drivereasy-has-stopped-working\/","title":{"rendered":"\u201cDriverEasy has stopped working\u201d"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2016\/06\/img_57610e0a72957.png\" alt=\"\"\/><\/figure>\n\n\n\n<div class=\"note info\"><span><strong>If your Windows OS has no .net framework installed or has the wrong version installed<\/strong>, the error \u201cDriverEasy has stopped working\u201d would occur. <\/span><\/div>\n\n\n\n<p>To run Driver Easy successfully on Windows, your system requires the correct version of the .net framework installed. If you run into this error, please install the correct version of the .net framework.<\/p>\n\n\n\n<p>If your PC is running Windows 7, 8, 8.1, 10, install\u00a0<strong><a href=\"https:\/\/dotnet.microsoft.com\/en-us\/download\/dotnet-framework\/net461\">.Net Framework version 4.6.1<\/a>\u00a0or later version<\/strong>.<\/p>\n\n\n\n<p> If your PC is running Windows XP, install<strong>&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-sg\/download\/details.aspx?id=17851\">version 4.0<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p> If you need further assistance regarding the issue, you&#8217;re more than welcome to send feedback to us via <strong>the Driver Easy Feedback tool<\/strong>. Here is how to do it:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>1) Open Driver Easy and click <strong>Feedback <\/strong>in the upper-right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"662\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22.png\" alt=\"\" class=\"wp-image-198918\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22.png 1002w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22-150x99.png 150w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<p>2) Fill in the form. Please tell us <strong>what problem(s) you&#8217;re having with Driver Easy<\/strong> and <strong>what you did before and after the problem in detail<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"662\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2.png\" alt=\"\" class=\"wp-image-198133\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2.png 1002w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2-150x99.png 150w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<p class=\"brackets\">3) If you got any error message or had technical problem, a screenshot of the error and your system information would be greatly appreciated. You can check the box <strong>Send system information<\/strong> and click <strong>Attach file<\/strong> to upload the screenshot. Click <strong>Submit<\/strong> to send your feedback to us.<\/p>\n\n\n\n<div class=\"note info\"><span>If you are not sure how to take a screenshot, the following link may help. <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users\">https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users<\/a><\/span><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"662\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1.png\" alt=\"\" class=\"wp-image-198135\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1.png 1002w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1-150x99.png 150w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<div class=\"note success\"><span>By checking the box <strong>Send system information<\/strong>, the system information of your PC will be sent to us, which helps our technician support team locate and analyze the problem on your PC faster and better. With the system information on your PC, we can provide quick and efficient service.<\/span><\/div>\n<\/div><\/div>\n","protected":false},"author":28,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","help-category":[42546],"help_tags":[],"class_list":["post-76319","help","type-help","status-publish","hentry","help-category-program-stops-working"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u201cDriverEasy has stopped working\u201d - Driver Easy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drivereasy.com\/help\/drivereasy-has-stopped-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cDriverEasy has stopped working\u201d\" \/>\n<meta property=\"og:description\" content=\"To run Driver Easy successfully on Windows, your system requires the correct version of the .net framework installed. If you run into this error, please install the correct version of the .net framework. If your PC is running Windows 7, 8, 8.1, 10, install\u00a0.Net Framework version 4.6.1\u00a0or later version. 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