{"id":75996,"date":"2019-05-13T18:25:29","date_gmt":"2019-05-13T10:25:29","guid":{"rendered":"https:\/\/www.drivereasy.com\/?post_type=help&#038;p=75996"},"modified":"2024-07-03T11:56:38","modified_gmt":"2024-07-03T03:56:38","slug":"the-remote-name-could-not-be-resolved-dow2-drivereasy-com","status":"publish","type":"help","link":"https:\/\/www.drivereasy.com\/help\/the-remote-name-could-not-be-resolved-dow2-drivereasy-com\/","title":{"rendered":"The remote name could not be resolved: &#8216;dow2.drivereasy.com&#8217;"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"624\" src=\"https:\/\/www.drivereasy.com\/wp-content\/uploads\/2024\/07\/dow2.jpg\" alt=\"\" class=\"wp-image-188661\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2024\/07\/dow2.jpg 1072w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2024\/07\/dow2-600x349.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2024\/07\/dow2-150x87.jpg 150w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<div class=\"note info\"><span><strong>Driver Easy would return this error when there is no Internet connection on your computer<\/strong>. Please check if you can visit website via the default browser. If your computer has the Internet connection, please restart the computer and try again later.  <\/span><\/div>\n\n\n\n<p>If you constantly run into this issue, please <strong>ping-checking dow2.drivereasy.com<\/strong>. Here&#8217;s how to do it:<\/p>\n\n\n\n<p>1)  On your keyboard, press <strong>the Windows logo key<\/strong> and <strong>R<\/strong> at the same time to open the Run dialog. Type <strong>cmd<\/strong> and press <strong>Enter<\/strong> to open <strong>Command Prompt<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"399\" height=\"206\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-21.png\" alt=\"\" class=\"wp-image-75998\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-21.png 399w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-21-300x155.png 300w\" sizes=\"auto, (max-width: 399px) 100vw, 399px\" \/><\/figure>\n\n\n\n<p>2)  On your keyboard, type <strong>ping dow2.drivereasy.com<\/strong> and press <strong>Enter<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"703\" height=\"149\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-dow2.drivereasy.com_.jpg\" alt=\"\" class=\"wp-image-114676\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-dow2.drivereasy.com_.jpg 703w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-dow2.drivereasy.com_-600x127.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-dow2.drivereasy.com_-150x32.jpg 150w\" sizes=\"auto, (max-width: 703px) 100vw, 703px\" \/><\/figure>\n\n\n\n<p>3)  Take a screenshot like the following for us.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"704\" height=\"381\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-result-for-dow2.drivereasy.com_.jpg\" alt=\"\" class=\"wp-image-114677\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-result-for-dow2.drivereasy.com_.jpg 704w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-result-for-dow2.drivereasy.com_-600x325.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2020\/03\/ping-result-for-dow2.drivereasy.com_-150x81.jpg 150w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/figure>\n\n\n\n<div class=\"note notification\"><span>If you are not sure how to take a screenshot, the following link may help. <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users\">https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users<\/a> <\/span><\/div>\n\n\n\n<p>Follow the steps below to send the screenshot to us via the Driver Easy feedback tool. Here&#8217;s how to do it:<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"><strong> To send feedback to us:<\/strong><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1579697713725\"><strong class=\"schema-how-to-step-name\"><\/strong> <p class=\"schema-how-to-step-text\">Launch Driver Easy, then click <strong>Feedback<\/strong> in the upper-right corner.<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"660\" class=\"wp-image-198358\" style=\"width: 1000px;\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback.jpg\" alt=\"\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback.jpg 1000w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-600x396.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-150x99.jpg 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1579697643598\"><strong class=\"schema-how-to-step-name\"><\/strong> <p class=\"schema-how-to-step-text\">Fill in the form. Please tell us\u00a0<strong>what problem(s) you\u2019re having with Driver Easy<\/strong>\u00a0and\u00a0<strong>what you did before and after the problem in detail<\/strong>. If you got any error message, a screenshot of the error would be greatly appreciated. You can click\u00a0<strong>Attach file<\/strong>\u00a0to upload the screenshot. <br \/><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"646\" class=\"wp-image-198360\" style=\"width: 1000px;\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-attach.jpg\" alt=\"\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-attach.jpg 960w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-attach-600x388.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-attach-150x97.jpg 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><br \/><br \/><strong>Note:<\/strong> If you are not sure how to take a screenshot, the following link may help.\u00a0<a href=\"https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users\" rel=\"noreferrer noopener\" target=\"_blank\">https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users<\/a> <\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1706152385828\"><strong class=\"schema-how-to-step-name\"><\/strong> <p class=\"schema-how-to-step-text\">Once you complete the form, click <strong>Submit<\/strong>.<br \/><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"646\" class=\"wp-image-198361\" style=\"width: 1000px;\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-submit.jpg\" alt=\"\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-submit.jpg 960w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-submit-600x388.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/03\/de-7.0-feedback-submit-150x97.jpg 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p> <\/li><\/ol><\/div>\n","protected":false},"author":28,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","help-category":[42540],"help_tags":[],"class_list":["post-75996","help","type-help","status-publish","hentry","help-category-download-errors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The remote name could not be resolved: &#039;dow2.drivereasy.com&#039; - Driver Easy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drivereasy.com\/help\/the-remote-name-could-not-be-resolved-dow2-drivereasy-com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The remote name could not be resolved: &#039;dow2.drivereasy.com&#039;\" \/>\n<meta property=\"og:description\" content=\"If you constantly run into this issue, please ping-checking dow2.drivereasy.com. 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