{"id":75986,"date":"2019-05-13T18:25:20","date_gmt":"2019-05-13T10:25:20","guid":{"rendered":"https:\/\/www.drivereasy.com\/?post_type=help&#038;p=75986"},"modified":"2024-07-03T11:54:34","modified_gmt":"2024-07-03T03:54:34","slug":"the-remote-server-returned-an-error-403-forbidden","status":"publish","type":"help","link":"https:\/\/www.drivereasy.com\/help\/the-remote-server-returned-an-error-403-forbidden\/","title":{"rendered":"The remote server returned an error: (403) Forbidden"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1063\" height=\"605\" src=\"https:\/\/www.drivereasy.com\/wp-content\/uploads\/2024\/07\/403.jpg\" alt=\"\" class=\"wp-image-188659\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2024\/07\/403.jpg 1063w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2024\/07\/403-600x341.jpg 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2024\/07\/403-150x85.jpg 150w\" sizes=\"auto, (max-width: 1063px) 100vw, 1063px\" \/><\/figure>\n\n\n\n<div class=\"note info\"><span>This problem usually happens when the computer is using a <strong>Proxy\/VPN<\/strong>. Please <strong>disable the Proxy\/VPN<\/strong> temporarily and try again.  <\/span><\/div>\n\n\n\n<p>If you&#8217;re using the Proxy Settings in Driver Easy, please go to the <strong>Settings<\/strong> panel and set it to <strong>Use default browser settings<\/strong>. Here&#8217;s how to do it:<\/p>\n\n\n\n<p>1) In Driver Easy, click the<strong> Settings <\/strong>button at the bottom left.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"660\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/2025-05-30_14-22-49.png\" alt=\"\" class=\"wp-image-198169\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/2025-05-30_14-22-49.png 1000w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/2025-05-30_14-22-49-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/2025-05-30_14-22-49-150x99.png 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>2) Navigate to <strong>Internet Connection<\/strong>, and tick <strong>Use default browser settings<\/strong>. The changes will be automatically saved.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"660\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/08\/2025-05-30_14-22-04.png\" alt=\"\" class=\"wp-image-198171\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/08\/2025-05-30_14-22-04.png 1000w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/08\/2025-05-30_14-22-04-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/08\/2025-05-30_14-22-04-150x99.png 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>If your PC is running on Windows 10 OS, please also check <strong>the System Network Settings<\/strong>. Here&#8217;s how to do it:<\/p>\n\n\n\n<p>1)  On your keyboard, press <strong>the Windows logo key<\/strong> and <strong>I<\/strong> at the same time to open <strong>the Windows Settings<\/strong>. Then click <strong>Network &amp; Internet<\/strong>.<br \/><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"705\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-11.png\" alt=\"\" class=\"wp-image-75979\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-11.png 1017w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-11-300x208.png 300w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><\/figure>\n\n\n\n<p>2)  On the left panel, click <strong>Proxy<\/strong>. Make sure <strong>the toggles under <em>Automatically detect settings<\/em>, <em>Use setup script<\/em> and <em>Use a proxy server<\/em> are turned off<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"705\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-12.png\" alt=\"\" class=\"wp-image-75980\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-12.png 1017w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2019\/05\/image-12-300x208.png 300w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><\/figure>\n\n\n\n<p>Run Driver Easy to see if this issue persists. If this issue persists, <strong>please use the Driver Easy feedback tool to send the system information of your PC to us so that we can assist you better.<\/strong> We will get back and help you solve the problem soon.<\/p>\n\n\n\n<p>To send us the system information via the the Driver Easy feedback tool:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>1) Open Driver Easy and click <strong>Feedback <\/strong>in the upper-right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"662\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22.png\" alt=\"\" class=\"wp-image-198918\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22.png 1002w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/2025-06-18_12-10-22-150x99.png 150w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<p>2) Fill in the form. Please tell us <strong>what problem(s) you&#8217;re having with Driver Easy<\/strong> and <strong>what you did before and after the problem in detail<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"662\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2.png\" alt=\"\" class=\"wp-image-198133\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2.png 1002w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback2-150x99.png 150w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<p class=\"brackets\">3) If you got any error message or had technical problem, a screenshot of the error and your system information would be greatly appreciated. You can check the box <strong>Send system information<\/strong> and click <strong>Attach file<\/strong> to upload the screenshot. Click <strong>Submit<\/strong> to send your feedback to us.<\/p>\n\n\n\n<div class=\"note info\"><span>If you are not sure how to take a screenshot, the following link may help. <a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users\">https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users<\/a><\/span><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1002\" height=\"662\" src=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1.png\" alt=\"\" class=\"wp-image-198135\" srcset=\"https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1.png 1002w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1-600x396.png 600w, https:\/\/images.drivereasy.com\/wp-content\/uploads\/2021\/07\/feedback3-1-150x99.png 150w\" sizes=\"auto, (max-width: 1002px) 100vw, 1002px\" \/><\/figure>\n\n\n\n<div class=\"note success\"><span>By checking the box <strong>Send system information<\/strong>, the system information of your PC will be sent to us, which helps our technician support team locate and analyze the problem on your PC faster and better. With the system information on your PC, we can provide quick and efficient service.<\/span><\/div>\n<\/div><\/div>\n","protected":false},"author":28,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","help-category":[42540],"help_tags":[],"class_list":["post-75986","help","type-help","status-publish","hentry","help-category-download-errors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The remote server returned an error: (403) Forbidden - Driver Easy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drivereasy.com\/help\/the-remote-server-returned-an-error-403-forbidden\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The remote server returned an error: (403) Forbidden\" \/>\n<meta property=\"og:description\" content=\"If you&#8217;re using the Proxy Settings in Driver Easy, please go to the Settings panel and set it to Use default browser settings. 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