{"id":23723,"date":"2017-08-10T16:45:02","date_gmt":"2017-08-10T08:45:02","guid":{"rendered":"https:\/\/www.drivereasy.com\/?page_id=23723"},"modified":"2024-08-30T12:38:24","modified_gmt":"2024-08-30T04:38:24","slug":"report-bug","status":"publish","type":"page","link":"https:\/\/www.drivereasy.com\/report-bug\/","title":{"rendered":"Report a Bug"},"content":{"rendered":"\n<div class=\"contact-subpage-block mg-bottom-50\">\n        <div class=\"contact-title\">\n            <h1>Report a Bug<\/h1>\n        <\/div>\n    <\/div>\n\n\n\n<p>We do our best to keep things running smoothly, but sometimes things don\u2019t go as expected. If you think that Driver Easy is not acting right, we\u2019d appreciate it if you\u2019d let us know. You&#8217;ll <strong> get 3 individual license keys<\/strong>, each can be used on 3 different PCs. <\/p>\n\n\n\n<div class=\"contact-subpage-block bug-block\">\n        <div class=\"contact-subpage-content\">\n            <div class=\"tech-banner\">\n                <div class=\"tech-banner-img\">\n                    <img decoding=\"async\" src=\"\/wp-content\/themes\/drivereasy\/images\/contact-us\/Open_Driver_Easy.svg\" alt=\"\"\/>\n                <\/div>\n                <div class=\"tech-banner-info\">\n                    <h6><strong>We highly recommend using the Support feature in Driver Easy<\/strong>, which\n                        automatically collects debugging files to assist our developers in troubleshooting. Click Open\n                        Driver Easy to continue.<\/h6>\n                    <div class=\"tech-banner-btn-block\">\n                        <a href=\"drivereasy:\/\/feedback\">\n                            <div class=\"tech-banner-btn\">Open Driver Easy<\/div>\n                        <\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f23366-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"23366\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/23723#wpcf7-f23366-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"23366\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f23366-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"contact-subpage-block\">\n\t<div class=\"contact-name-input contact-subpage-input-block\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input-form-email\" id=\"email-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t\t<div class=\"contact-subpage-input-label\">\n\t\t\t<p>My email address *\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"contact-name-input contact-subpage-input-block\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"system-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact-subpage-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g., Microsoft Windows Version 10.0.15063\" value=\"\" type=\"text\" name=\"system-version\" \/><\/span>\n\t\t<\/p>\n\t\t<div class=\"contact-subpage-input-label\">\n\t\t\t<p>My operating system version *\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"shortcode-showhidden\">\n\t\t<div class=\"xControl\">\n\t\t\t<p><a href=\"javascript:void(0)\" class=\"collapseButton xButton\" style=\"color:#757575;padding:.625rem 1rem;margin-top:-1rem;font-size:16px;\"><span class=\"xTitle\">How to get your system version number?<\/span><\/a>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"xContent\" style=\"display: none;\">\n\t\t\t<ul>\n\t\t\t\t<li>\n\t\t\t\t\t<p>1) On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li>\n\t\t\t\t\t<p>2) Type \"cmd\" and click OK to open Command Prompt.\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t<li>\n\t\t\t\t\t<p>3) Select and copy the first line (Microsoft Windows [Version ***...]).\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"contact-subpage-input-block\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"feature-affected\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required contact-subpage-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Specify the feature you are having trouble with (e.g., Driver Update).\" value=\"\" type=\"text\" name=\"feature-affected\" \/><\/span>\n\t\t<\/p>\n\t\t<div class=\"contact-subpage-input-label\">\n\t\t\t<p>Feature affected *\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"contact-subpage-input-block\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-reproduce\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required contact-subpage-textarea\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"List the exact steps you took to encounter the issue.\" name=\"your-reproduce\"><\/textarea><\/span>\n\t\t<\/p>\n\t\t<div class=\"contact-subpage-input-label\">\n\t\t\t<p>Reproduce the bug *\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"contact-subpage-input-block\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-expected\"><textarea cols=\"40\" rows=\"1\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required contact-subpage-textarea\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe what you expected to happen.\" name=\"your-expected\"><\/textarea><\/span>\n\t\t<\/p>\n\t\t<div class=\"contact-subpage-input-label\">\n\t\t\t<p>Expected result *\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"contact-subpage-input-block\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-actual\"><textarea cols=\"40\" rows=\"1\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required contact-subpage-textarea\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe what actually occurred.\" name=\"your-actual\"><\/textarea><\/span>\n\t\t<\/p>\n\t\t<div class=\"contact-subpage-input-label\">\n\t\t\t<p>Actual result *\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-consent\" value=\"1\" checked=\"checked\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to Driver Easy <a href=\"\/privacy-policy\/\"\n        target=\"_blank\">privacy policy<\/a>. *<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner contact-us-button\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-what-will-happen-after-i-file-a-bug-report\">What will happen after I file a bug report?<\/h4>\n\n\n\n<p>We may ask for more information, then we&#8217;ll designs tests to reproduce the issue.<br \/>If we confirm it is a bug, we will contact you with your complimentary license keys.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Report a Bug We do our best to keep things running smoothly, but sometimes things don\u2019t go as expected. If you think that Driver Easy is not acting right, we\u2019d appreciate it if you\u2019d let us know. You&#8217;ll get 3 individual license keys, each can be used on 3 different PCs. We highly recommend using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":69419,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tempalte-contact-us-subpage.php","meta":{"footnotes":""},"class_list":["post-23723","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Report a Bug - Driver Easy<\/title>\n<meta name=\"description\" content=\"If you think that Driver Easy is not behaving as expected, we would appreciate it if you&#039;d let us know. 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