{"id":114608,"date":"2020-03-03T17:59:11","date_gmt":"2020-03-03T09:59:11","guid":{"rendered":"https:\/\/www.drivereasy.com\/?post_type=help&p=114608"},"modified":"2024-07-03T12:00:15","modified_gmt":"2024-07-03T04:00:15","slug":"the-underlying-connection-was-closed-could-not-establish-trust-relationship-for-the-ssl-tls-secure-channel","status":"publish","type":"help","link":"https:\/\/www.drivereasy.com\/help\/the-underlying-connection-was-closed-could-not-establish-trust-relationship-for-the-ssl-tls-secure-channel\/","title":{"rendered":"The underlying connection was closed: Could not establish trust relationship for the SSL\/TLS secure channel"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n
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In most cases, this problem occurs in the cracked version of Driver Easy. If you are using the cracked version of Driver Easy, such as the Professional (Speed Limited) version<\/a>, we strongly recommend that you buy our official released version to enjoy high-speed download services. Moreover, you can enjoy full features and free technical support guarantee. For more purchase details, please visit our website at https:\/\/www.drivereasy.com\/buy.php<\/a>. <\/span><\/div>\n\n\n\n

If you’re already a paid user of Dirver Easy Pro and still encounter this issue, please read on.<\/p>\n\n\n\n

Outdated Windows operating system and incorrect Internet settings may trigger this download problem.<\/span><\/div>\n\n\n\n

If your computer is running on Windows 8 and above, open Windows Settings and check for Windows update<\/a> first. If there is any update available, download and install it on your computer.<\/p>\n\n\n\n

If your computer is still running on Windows 7, you’ll need to follow the instructions below to install the urgent updates for the Windows Root Certificate Program manually:<\/p>\n\n\n\n

1) Visit the Support for urgent Trusted Root updates for Windows Root Certificate Program in Windows page<\/a>.<\/p>\n\n\n\n

2) Scroll down and locate the update for Windows 7. Select the appropriate update package to download according to your Windows 7 version. Double-click the update package you downloaded to install it on your computer.<\/p>\n\n\n\n

\"download<\/p>\n\n\n\n


See if this issue persists after you install the Windows update. If this download problem reappears, please use Powershell to remove the incorrect IP address:<\/p>\n\n\n\n

1) Click the Windows Start menu<\/strong> and type powershell<\/strong> in the search box. Then select Run as Administrator<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2) Copy the commands below<\/strong>, then right-click on the pop-up PowerShell panel<\/strong>. The commands would be pasted into Powershell. Then press Enter<\/strong> to execute the commands.<\/p>\n\n\n\n

cd C:\\Windows\\System32\\drivers\\etc\n attrib -R hosts\n (Get-Content hosts) | ForEach-Object { $_ -replace \"dow1.drivereasy\", \"#dow1.drivereasy#\" } | Set-Content hosts\n (Get-Content hosts) | ForEach-Object { $_ -replace \"dow2.drivereasy\", \"#dow2.drivereasy#\" } | Set-Content hosts<\/pre>\n\n\n\n
3)  It would not return messages if the commands run successfully, as shown in the following screenshot. <\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
\n\n\n\n
If the commands run successfully, please open Driver Easy and try updating drivers again.<\/p>\n\n\n\n
If you went into trouble, don’t worry. Please take a screenshot of the Powershell window, and follow the instructions below to do a ping test and send feedback to us:<\/p>\n\n\n\n
If you are not sure how to take a screenshot, the following link may help: https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users<\/a> <\/span><\/div>\n\n\n\n
1)  On your keyboard, press the Windows logo key<\/strong> and R<\/strong> at the same time to open the Run dialog. Type cmd<\/strong> and press Enter<\/strong> to open Command Prompt.<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
2)  Type ping dow1.drivereasy.com<\/strong> and press Enter<\/strong>.<\/p>\n\n\n\n
3) Type ping dow2.drivereasy.com<\/strong> and press Enter<\/strong>.<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
4) Take a screenshot of the ping test result and compress the screenshot of the powershell window <\/strong>and the screenshot of the ping test result to a .zip file<\/strong>.<\/p>\n\n\n\n
Next, send the .zip file to the Driver Easy support team:<\/p>\n\n\n\n
\n
1) Open Driver Easy and click Feedback <\/strong>in the upper-right corner.<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
2) Fill in the form. Please tell us what problem(s) you’re having with Driver Easy<\/strong> and what you did before and after the problem in detail<\/strong>. <\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
3) If you got any error message or had technical problem, a screenshot of the error and your system information would be greatly appreciated. You can check the box Send system information<\/strong> and click Attach file<\/strong> to upload the screenshot. Click Submit<\/strong> to send your feedback to us.<\/p>\n\n\n\n
If you are not sure how to take a screenshot, the following link may help. https:\/\/www.drivereasy.com\/knowledge\/how-to-take-a-screenshot-for-windows-users<\/a><\/span><\/div>\n\n\n\n
\"\"<\/figure>\n\n\n\n
By checking the box Send system information<\/strong>, the system information of your PC will be sent to us, which helps our technician support team locate and analyze the problem on your PC faster and better. With the system information on your PC, we can provide quick and efficient service.<\/span><\/div>\n<\/div><\/div>\n","protected":false},"author":28,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","help-category":[42540],"help_tags":[],"class_list":["post-114608","help","type-help","status-publish","hentry","help-category-download-errors"],"yoast_head":"\nThe underlying connection was closed: Could not establish trust relationship for the SSL\/TLS secure channel - Driver Easy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drivereasy.com\/help\/the-underlying-connection-was-closed-could-not-establish-trust-relationship-for-the-ssl-tls-secure-channel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The underlying connection was closed: Could not establish trust relationship for the SSL\/TLS secure channel\" \/>\n<meta property=\"og:description\" content=\"If you’re already a paid user of Dirver Easy Pro and still encounter this issue, please read on. 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